About the job

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About The Role

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.

By joining the Fraud Operations Team, you’ll have the opportunity to keep our members on the path to financial success while also mitigating risk through fraud detection. A day in the life of this role will include speaking with members, victims, fraudsters as well as manually reviewing loan applications to determine risk. No day is ever the same in Fraud Operations!

By joining the Fraud Operations Team, you’ll have the opportunity to keep our customers on the path to financial success. In this role, you’ll verify customer identity and credit worthiness with integrity while following three simple principles: “Build a Relationship, Make It Easy, and Think Ahead”



What You'll Do


Prevent fraudulent activity by mitigating risk on loan applications Interview victims of fraud to gather all necessary facts for a fraud case and make recommendations for protective measures Manage complex situations while supporting your teammates and business partners Navigate multiple systems and utilize multiple tools in order to prevent fraud This is a fast-paced environment, balancing the potentially competing needs of our members and potential victims


About You


1+ years of experience in fraud detection or financial customer service preferred You’re a master puzzle solver who loves problem solving and putting the pieces together You have excellent communications skills, particularly in conflict and high stress situations You love working as a team but also can effectively work independently You are driven, always looking for ways to improve your performanceHigh school diploma or GED equivalent required

Pay for the position:

$19.50/hr base

Schedules (subject to change):

Monday – Friday  7:30AM-4PM

Work from Home (after training), Hybrid and In Office options available

Virtual (Work From Home) Considerations

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):

Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work. Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed) Be able to connect directly into your modem/router (not via wifi); ethernet cord provided Be comfortable trouble shooting technical issues without in-person IT support MUST live and work within 75 miles of the LendingClub office hiring this role. While working, it is expected that you are not the primary caregiver to any pets, children or elderly.

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC Different

A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level.

We celebrate individuality

Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

Benefits

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:

Generous paid time off 401(k) match up to 4% ($5,000 per year max) Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

Onsite gym, locker room, showers and a bike room Public Café in the building Onsite barista for made to order coffee, smoothies and teas Light-filled, colorful workspaces that encourage collaboration and innovation Covered parking Basketball courts and open field for sports activities Healthy snacks and drinks

Position ineligible for visa sponsorship.

Check us out on social media!

LendingClub LinkedIn

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.